Refund policy

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Return & Refund Policy — Hay And Hooks, LLC

Because all of our products are custom printed on demand just for you, we do not accept returns or exchanges for buyer's remorse or incorrect size selection. Please review sizing charts carefully before ordering.

We do accept returns or offer replacements in the following cases:

• The item arrived damaged or defective
• The item was misprinted or had a manufacturing error
• You received the wrong item

To request a replacement or refund, please contact us within 30 days of receiving your order at hayandhooks@outlook.com with:

• Your order number
• A photo of the defective or incorrect item

We will work with our production partner to resolve the issue as quickly as possible. Approved replacements will be reprinted and shipped at no additional cost to you.

We are not responsible for:

• Delays caused by shipping carriers
• Packages marked as delivered by the carrier
• Incorrect addresses provided at checkout